pH Advocate FAQ

pH Patient Advocates Frequently Asked Questions

Here are some of the most frequently asked questions about pH Labs Patient Advocates.
If the answers to your questions are not listed below, please contact us by clicking here. One of our team members will get back to you within 24-48 hours.if you need more urgent assistance, you can also contact us at 855.phlabs1 (745.2271).

You can begin receiving your quarterly personalized Be Your Own Advocate(BYOA) newsletter as soon as one month after you begin your membership or up to three months after, depending on which is most convenient for you. To begin receiving your newsletter in the next calendar month, you need to become a member before the 15th of the month. For example, if you become a member on January 10, you can begin receiving your newsletter as soon as February. If you become a member on January 20, you can begin receiving your newsletter in March.

You can change the content of your newsletter once a year when you renew your membership and retake the personal health questionnaire. However, we still provide ongoing general health information about how you can be proactive with your health on the blog section of our web site at www.phlabs.org/healthinfo

You do not need to be a member of Proactive Health Labs to use the pH Patient Advocates service. In fact, if you are not a member, we will include a pH Lite membership with your purchase of a pH Patient Advocates service.

You can purchase one or both of these pH Patient Advocate products to best meet your needs and situation. One is not required to use the other. We would, however, recommend that you consider joining Be Your Own Advocate in any event. For less than $10 a month you will receive a wealth of personalized information that will make you a better partner with your healthcare provider and help you have a more active voice in making healthcare decisions.

My pH Advocate services are designed to help you understand your current medical situation, and help you better partner with your doctor. Since our medical doctors and healthcare professionals need to remain objective, they cannot also act as your primary care physician. However, if you would like to have a comprehensive health assessment independent of My pH Advocate services, Proactive Health Labs does offer a wide variety of health assessments and tests. Our staff would be delighted to tell you more about them or you can click here..

You would need to check with your insurance provider to see if they cover patient advocacy services.

pH Patient Advocates’ unique mix of healthcare professionals combined with our interdisciplinary approach to patient advocacy makes us your best ally for making sure you receive the most appropriate healthcare. Our team includes doctors who are recognized experts in a wide variety of specialties working hand-in-hand with attorneys with deep experience in all aspects of healthcare law, operations and insurance. They are complemented by our nutrition, wellness and fitness experts. All work together to ensure that you receive the most appropriate healthcare and treatments. You also can feel secure knowing that our library of health-related information is based on medical and scientific research and has been vetted by the Proactive Health Medical Advisory Board.

You can download copies of your quarterly newsletters for up to two years. After two years, you can request copies for a nominal fee.

Yes, and we recommend that you do so. You will have online access to all your pH Patient Advocates consultations, diagnostic test results and recommendations for one year. They will be readily available for you to share with your primary care physician or other healthcare provider, as you like.

Most people only get a physical once a year. For this reason, we give you the ability to time your receipt of the quarterly personalized BYOA newsletters and the “How to Talk to Your Doctor” guide so that they will most benefit your conversation with your doctor during your annual physical.

You can start receiving your personalized quarterly newsletter in any month you would like. If you select February, for example, then you would receive your newsletters in February, May, August and November. You may also decide which month you would like for your “How to Talk to Your Doctor” guide to be available.

To ensure you receive the personalized service you deserve, pH Patient Advocate physicians are only available for private, face-to-face consultations in our client health centers.

Unfortunately, you may not apply your membership fee to pH Patient Advocate services but, as an existing pH Lite member, we would honor the 5 percent discount your membership offers you for all pH products and services.