Here are some of the most frequently asked questions about pH Labs and our proactive approach to healthcare.
If the answers to your questions are not listed below, please contact us by clicking here. One of our team members will get back to you within 24-48 hours. if you need more urgent assistance, you can also contact us at 855.phlabs1 (745.2271).

Who will do the testing? How can I be sure the procedure is safe and the results are reliable?

pH Labs uses the most advanced medical technology for the collection and analysis of samples (saliva, urine, sweat, blood) for our proprietary pH tests. Fully licensed medical technicians and doctors do all the work and we have partnered with the nation’s leading laboratories to provide you with the most sophisticated and reliable testing available today. Our staff and partners have all undergone a very rigorous certification process that has been approved, and is used by, our nation’s leading health care organizations. We can assure you that your pH test will be comfortable, quick and safe.

Are my results confidential?
pH Labs respects your privacy and maintains your results in strict confidence. You are the ONLY one who receives pH results unless you specify otherwise, with a signed HIPAA release.
I like the idea, but I am very busy. How much of a time commitment are we talking about?

Most pH tests take less than a half hour. So when you make an appointment for your pH Health Assessment or any of our tests, rest assured that you be seen promptly and will be on your way in almost no time at all. For our even more convenience and flexibility, consider our Platinum Membership, which includes home visits for lab test through our exclusive concierge service.

If I'm eating the right foods, working out and leading a healthy lifestyle, I'm probably pretty healthy, right?

Even if you lead a healthy lifestyle, this unfortunately doesn’t mean that you are healthy. Many serious medical conditions including certain cancers and heart disease exist for a long time in your body without noticeable symptoms. Early detection of these diseases may be achieved through a pH lab test and is your best defense. A simple blood test can increase your chances of reversing potential problems early, and establish a baseline of your normal ranges from which future tests can be compared and monitored.

It’s better to know what your risks may be so you can take proactive steps to protect your health. The pH Health Assessment looks for things and provides the results in a way that most annual physicals don’t. These are important tools in empowering you to protect your health. You can access this information as well as a wide variety of helpful tools and tips 24/7 on our web site.

I am concerned about what to do if my pH Health Assessment identifies anything. Do I really want to know?

Having concerns about our health is totally natural and understandable. In fact, your concerns about your health and how you can better protect it is why you’re here! Your pH Health Assessment will tell you about a lot of things. It will help you see the positive benefit and impact of the good things you may be doing, such as diet and exercise, as well as the progress of any regimens you and your doctor may have decided is right for you.

If your pH Health Assessment identifies anything that may need your attention, you’ll be learning about it before you have any symptoms and when your treatment most likely would be less costly, less time consuming and with a better probability of outcome. So knowing what is going on in your body creates a win-win for you. Can you really afford to not know?

Healthcare is for doctors, not people like me. Shouldn’t I just let my doctor do his job?

You are ultimately responsible for taking care of your health just as you are for many other decisions or activities in your life. While we have one of the most advanced health care systems in the world, in the end we need to partner with our health care providers to ensure we enjoy optimum health since they can’t do it alone.

More and more people are also seeing the value and benefit of taking a more active role in protecting their health and are looking for ways to prevent getting sick in the first place rather than treating or curing something once it happens. And this is the whole idea behind pH – identifying possible disease before it happens and helping you stay healthy longer. Our approach literally gives you an early warning system about your health so that you can best partner with your health care provider in taking care of number one – you!

My doctor does all my health tests already, so what benefit would I get from pH Labs?

pH Labs generally identifies more comprehensive and relevant tests than most doctors. pH Labs is a complement to all the positive things you may already be doing, such as diet, exercise and regular visits with your doctor. What pH Labs does do is give you the information and tools you need to play a more proactive role in protecting your health and to make you a better partner with your doctor in making decisions about how to maximize the benefit of your healthcare and lifestyle choices

Do I need a doctor’s order to use pH Labs services?

Depending on which state you live in, you may need a doctor’s order for some of the different pH Labs screening tests. If your state requires such an order for specific tests, you can consult with one of our pH Labs’ board-certified physicians, who will work with you to determine which tests may be most appropriate for your individual situation.

How will I receive my pH test results?

You can choose to view your tests results online, receive via email or pick up in person at a pH health center.

Can I share my results with my doctor?

Yes, if you chose to, you may share your results with your doctor. With your permission, your doctor will be able to securely access your results on the internet or you can print a copy of your report and take to him, or we can send it directly. pH labs encourages you to review your test results with a doctor who is best trained to properly evaluate pH results and determine a course of action.

What if I don’t have a personal physician. Can I still use pH services?

Yes, you can and we encourage you to do so. In addition to our testing and pH products, we also have a team of doctors ready to meet with you in one of our member centers.

If I’m a doctor, can I send my patient to pH Labs for testing?

Yes, you can refer your patients to pH labs for testing.

Is my payment information secure?

To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available for secure commerce transactions. SSL sends your credit card number to our computer in an encrypted code, which only we can decode.

Do I need an appointment?

Scheduling an appointment is recommended to guarantee that your test is done at a time that is most convenient for you. However, you do not need an appointment to visit our health centers.

Can I use my insurance to pay for this?

In some instances insurance will pay for our services.

Memberships in pH Labs seem a little expensive to me. What are my lower cost options?

pH Labs offers a pH Lite membership at a minimal cost. But to give you an idea of how affordable pH Labs memberships is, our basic membership costs less than a cup of coffee a day. When you consider that joining pH Labs is perhaps one of the best things you can do to protect your health, it provides you with a very attractive return on investment both in terms of peace of mind and in avoiding future, significant health costs. The most important thing in life is health.

To make an analogy, you routinely pay for oil changes and or other diagnostics on your car to keep it running at peak performance, and to avoid costly repairs. pH Labs lets you do the same but with something far more important than your car, which, of course, is your health.

Is pH a medical corporation? Is pH owned by physicians?

Proactive Health Labs (pH Labs) is not a medical corporation nor is it owned by physicians. We also are not licensed as a “healing arts practitioner” in the State of California (we may be licensed differently in other states in which we operate). pH does, however, work closely with recognized, leading medical experts and doctors from such disciplines as family health, aging, cardiology, endocrinology, nutrition, gastroenterology, weight management and exercise to help consumers achieve optimal health. Our ongoing work with these specialists is managed by the pH Medical Advisory Board, which closely monitors all pH programs, products and services to ensure they exceed all regulatory requirements as well as our own high standards. To learn more about the pH Medical Advisory Board, just follow this link.

Is pH permitted by the State of California to provide medical treatments?

pH’s mission is to give consumers the information and tools they need to proactively achieve optimal health. We do this by recommending non-toxic products that our members should use, by identifying imbalances and deficiencies in the body, and by educating consumers on how to address these before they potentially lead to medical disorders or disease. For consumers that already may have a medical disorder or disease, pH may help them identify the imbalance or deficiency that caused it so that the consumer can better discuss their health condition with their health care provider. As such, it is not our goal to provide medical treatments. However, if pH ever does so, it will have fully complied with Sections 2053.5 and 2053.6 of the California Business and Professions Code, which allows companies such as pH to provide alternative or complementary services to consumers.

In addition, note that:

  • pH retains the services of licensed physicians to provide services that fall within the purview of Sections 2053.5 and 2053.6 above.
  • If there are certain services that pH itself is not legally able to perform, pH refers such services to competent and licensed medical practitioners.
  • The advice pH offers is “complementary” to that provided by licensed physicians.
  • These complementary services performed by pH as an entity are entirely legal in the State of California.

If you ever have any concerns about the nature of any advice you receive at pH, please feel free to contact us. If you have a primary care practitioner, be sure to let them know that you received advice from us.

Here are some of the most frequently asked questions about pH Labs Patient Advocates.
If the answers to your questions are not listed below, please contact us by clicking here. One of our team members will get back to you within 24-48 hours.if you need more urgent assistance, you can also contact us at 855.phlabs1 (745.2271).

What is pH Patient Advocates about?

pH Patient Advocates gives you the information and tools you need to play a more educated, active role in partnering with your health care providers to ensure you receive the most appropriate medical care available.

How soon after I sign-up will I receive my first personalized newsletter?

You can begin receiving your quarterly personalized Be Your Own Advocate(BYOA) newsletter as soon as one month after you begin your membership or up to three months after, depending on which is most convenient for you. To begin receiving your newsletter in the next calendar month, you need to become a member before the 15th of the month. For example, if you become a member on January 10, you can begin receiving your newsletter as soon as February. If you become a member on January 20, you can begin receiving your newsletter in March.

How often can I change the content of my personalized newsletter?

You can change the content of your newsletter once a year when you renew your membership and retake the personal health questionnaire. However, we still provide ongoing general health information about how you can be proactive with your health on the blog section of our web site at www.phlabs.org/healthinfo

Do I have to be a member of Proactive Health Labs to use the pH Patient Advocates service?

You do not need to be a member of Proactive Health Labs to use the pH Patient Advocates service. In fact, if you are not a member, we will include a pH Lite membership with your purchase of a pH Patient Advocates service.

Do I have to purchase a “BYOA” membership if I want to use the “My pH Advocate” service?

You can purchase one or both of these pH Patient Advocate products to best meet your needs and situation. One is not required to use the other. We would, however, recommend that you consider joining Be Your Own Advocate in any event. For less than $10 a month you will receive a wealth of personalized information that will make you a better partner with your healthcare provider and help you have a more active voice in making healthcare decisions.

I don’t have a personal physician and I have questions about my health. Can I just purchase the “My pH Advocate” service and
use that instead of looking for a doctor?

My pH Advocate services are designed to help you understand your current medical situation, and help you better partner with your doctor. Since our medical doctors and healthcare professionals need to remain objective, they cannot also act as your primary care physician. However, if you would like to have a comprehensive health assessment independent of My pH Advocate services, Proactive Health Labs does offer a wide variety of health assessments and tests. Our staff would be delighted to tell you more about them or you can click here..

Will my insurance cover pH Patient Advocates services?

You would need to check with your insurance provider to see if they cover patient advocacy services.

What makes pH Patient Advocates different from other patient advocacy services? What is special about you? What are your qualifications?

pH Patient Advocates’ unique mix of healthcare professionals combined with our interdisciplinary approach to patient advocacy makes us your best ally for making sure you receive the most appropriate healthcare. Our team includes doctors who are recognized experts in a wide variety of specialties working hand-in-hand with attorneys with deep experience in all aspects of healthcare law, operations and insurance. They are complemented by our nutrition, wellness and fitness experts. All work together to ensure that you receive the most appropriate healthcare and treatments. You also can feel secure knowing that our library of health-related information is based on medical and scientific research and has been vetted by the Proactive Health Medical Advisory Board.

How long will my personalized newsletters be available online for download?

You can download copies of your quarterly newsletters for up to two years. After two years, you can request copies for a nominal fee.

With “My pH Advocate,” can I share copies of your diagnostic tests and recommendations with my doctor?

Yes, and we recommend that you do so. You will have online access to all your pH Patient Advocates consultations, diagnostic test results and recommendations for one year. They will be readily available for you to share with your primary care physician or other healthcare provider, as you like.

Why is the “How to Talk to Your Doctor” guide only available once a year? What if I wanted more during the course of a year?

Most people only get a physical once a year. For this reason, we give you the ability to time your receipt of the quarterly personalized BYOA newsletters and the “How to Talk to Your Doctor” guide so that they will most benefit your conversation with your doctor during your annual physical.

Does it matter in which quarter I start receiving my personalized newsletter?

You can start receiving your personalized quarterly newsletter in any month you would like. If you select February, for example, then you would receive your newsletters in February, May, August and November. You may also decide which month you would like for your “How to Talk to Your Doctor” guide to be available.

Are pH doctors available for telephone consultations?

To ensure you receive the personalized service you deserve, pH Patient Advocate physicians are only available for private, face-to-face consultations in our client health centers.

I already have pH Lite membership, which I notice is included with the pH Patient Advocates service. Can I apply my $25 membership
cost to pH Patient Advocates?

Unfortunately, you may not apply your membership fee to pH Patient Advocate services but, as an existing pH Lite member, we would honor the 5 percent discount your membership offers you for all pH products and services.